1. Introduction

Welcome to TrustWin. We are committed to protecting your privacy and handling your data in an open and transparent manner. This privacy policy outlines how we collect, use, share, and safeguard your personal information when you use our services.

2. Data Collection

1. Client Information: When you register for our service, we collect your name, email address, and IP address. This information is essential for providing you with our services.
2. User-Generated Content: As you use our services, we also collect user-generated content for moderation purposes. This content is crucial for ensuring a safe and respectful online environment.

3. Data Usage

We use your personal information to provide and improve our services. Additionally, we generate aggregate statistics about user-generated content, such as the percentage of content flagged as hate speech. These statistics help us enhance our content moderation capabilities without revealing any individual content.

4. Data Sharing

We may share your data with third-party vendors as necessary to provide our services. For instance, we require vendor language models to analyze and tag content. Rest assured, these vendors are bound by confidentiality agreements and use your data solely for the service we provide.

5. User Rights

As our client, you have the right to access and update your contact information. End users (our clients' customers) have rights under laws like GDPR and CCPA, including the right to access, correct, or delete their data. We respect these rights and provide mechanisms for users to exercise them.

6. Data Security

Your data is secured with encryption both at rest and in transit. We restrict access to your personal information to our employees and the clients who submit it, ensuring its confidentiality and integrity.

7. Policy Changes

We may update this privacy policy periodically. All changes will be published on our website, allowing you to stay informed about our data practices.

8. Contact Information

For any privacy-related concerns, please contact us at support@trustwin.io. We are committed to addressing your questions and concerns promptly.

9. Compliance with Laws

We comply with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and consider other relevant laws like the Digital Services Act. As a U.S.-based company, we are dedicated to adhering to both local and international data protection regulations.

10. Your Trust and Engagement

We believe in ethical data practices and are dedicated to maintaining your trust. We welcome your feedback on our privacy policy and practices.